Policies Policies

ADMINISTRATIVE 

APPOINTMENTS
In an effort to be efficient, we see patients by appointment, but will try our best to accommodate urgent visits. We recommend that you arrive 20 minutes early for your first visit so that any last minute issues can be comfortably addressed.
 
Changes are occasionally unavoidable in a surgeon's schedule; unfortunately, patients become ill unexpectedly and emergencies happen. A sincere attempt is made to strictly adhere to the schedule, and in the event of a change, to notify you in advance. We appreciate your understanding and patience during emergency situations. Remember, if you have an emergency - we will extend the same privilege to you.
 
NEW PATIENT PAPERWORK
In order to make your visit pleasantly efficient and unproblematic, we have provided a New Patient Pre-Registration tool. If you use this feature, provide us with your Patient# when making your appointment and bring it with you to your visit. Please be aware that you will still have additional paperwork to complete.
 
You may also click here to download our New Patient Forms.
 
If for whatever reason you are having difficulty with either of these options, please call our office and we will gladly email or mail you a copy of the New Patient forms. We encourage you to fill these forms out in their entirety and bring them to your visit.
 
MESSAGES
We want you to feel comfortable calling our office regarding your medical needs. In order to assist you in a timely manner, we encourage you to call us during office hours while medical staff is available. Dr. Anker and his medical team see patients throughout the day; when you call the office and cannot get through to your provider, we request your patience. All questions will be answered and messages returned as quickly as possible.
 
AFTER-HOUR EMERGENCY CARE
If you have a life-threatening emergency, call 911. If you call our office after hours, you will reach our answering service. Although a surgeon is always on call for emergencies, you must seek immediate emergency care by calling 911.
 
CONFIDENTIALITY
Your medical records are handled with the utmost respect for your privacy. Our office abides by HIPPA regulations and standards. Our trained staff is bound by these strict confidentiality requirements as a condition of employment regarding your medical records. This information will only be released upon your written request and approval. Click here to download our Notice of Privacy Practices. You will be asked to sign an agreement to this policy when you come in to our office for your visit.
 
 
 
 
FINANCIAL
 
PAYMENTS
Each patient is responsible for their deductible, co-pay and co-insurance at the time of service. In the event that you have a question regarding billing or payment information, we have office staff on hand to assist – just ask for our billing department and we will do our best to resolve any concerns.
 
REFERRALS
If you are a member of a plan which requires a referral, please bring a copy of the approved referral to our office. Otherwise, it is your responsibility to see that a referral reaches our office prior to your visit, if your plan requires one. You will be asked to sign a waiver or reschedule your appointment if you do not have a referral for the visit.
 
INSURANCE
Please bring your most current insurance card with you to every visit. (Usually your insurance will send you a new one every year.) If you do not have your insurance card with you, you will be required to pay for the services in full at the time of your visit or reschedule your appointment.
 
We currently accept all insurance plans; however, it is the patient’s responsibility to check with their insurance company to verify out-of-network coverage and benefits.
 
Please bear in mind, insurance plans are constantly changing with new policies, procedures, provisions and restrictions. Therefore, we recommend that if you have any questions about your policy, you call your insurance company for up-to-date plan coverage. You can contact your insurance carrier using the phone number on the back of your card.
 
All self-pay patients are required to pay in full at the time of the appointment.
 
 
 
If you have any further questions, please call our billing department at 631-422-0909 and Dial 7. We will gladly assist you Monday – Friday, 9:00am to 5:00pm.
 
 
 
 
MEDICAL RECORDS & LABORATORY
 
For any questions regarding the issues below, please call our office and Dial 6.
 
PRESCRIPTIONS & REFILLS
Due to the guidelines governing prescription medications and the need to avoid hazardous drug interactions, all prescription refills must be handled during regular office hours when medical staff is available to pull your records. We recommend that you (or your pharmacist) call our office to request a refill at least 48 hours before you finish your prescription. You must provide all pertinent information about your prescription as well as the name and number of your pharmacy.
 
All refill requests are reviewed by a physician, and then either approved or denied. Our office staff will promptly contact you.
 
REQUEST FOR MEDICAL RECORDS
In the event that you need a copy of your medical records faxed to another physician, please give us at notice of at least 3-4 business days.
 
If you would like to obtain your medical records for yourself, there is a fee of .75 cents per page that will be applied and due at the time the paperwork is picked up. All requests must be made and picked up by the patient and will take up to 10 business days.
 
DISABILITY PAPERWORK
These forms will usually take up to 10 business days and there is a $15 charge due at the time the forms are picked up. Please be aware, that we cannot complete the appropriate documentation without the patient first completing a post-operative visit

TEST RESULTS
It is important that our patients are well informed and obtain the results of any tests that have been performed.  Pathology results typically take up to 72 hours and Sonogram results are given at the conclusion of your vascular studies. As a general rule, please make a follow-up appointment approximately 1 week from your testing/procedure to receive your test results – test results are not given over the phone.